Park MGM in Las Vegas, NV

When I learned Aerosmith was doing a Las Vegas residency, I absolutely had to go. With the venue being located inside the Park MGM (the former Monte Carlo), that hotel seemed the obvious choice. MGM has the MLife program which allows people to earn comp rooms and other rewards through the myVEGAS apps. I booked one of those comp rooms—a standard king.

When I booked my room, I was offered the chance to upgrade and guarantee early check-in for additional fees. I decided not to opt for any of those, though I later did request an early check-in. About a month before my trip, another email offered an upgrade for a fee which I again rejected. Yet another email arrived right before my trip, but this one was actually helpful as it was a pre-check-in where I was able to tell them the approximate time I’d arrive so they could try to accommodate me. Much to my surprise, I received notification that my room was ready while I was still at the Phoenix airport. My room was no longer a king, though; it was now a room with two queens.

Park MGM offers three ways to check-in: VIPs can go to the registration desk to check-in with a staff member while all others must either use the MGM app which gives a digital key or use one of the many kiosks in the hotel lobby. Although I’d read numerous reports that the kiosks were troublesome, I wanted a physical key and went with that option. The app may have been a nightmare as well, but the kiosk was a terrible experience I don’t wish to repeat. First off, a number of the kiosks were down and people were having trouble with the working ones which meant I had to wait in an unorganized line even though it was more than two hours before regular check-in. The email saying my room was ready included a QR code to scan at the kiosk, but every time I held my phone down to the scanner the orientation would change so the scanner didn’t register the code. I took a screenshot and that solved the issue. But then I needed to put my ID on a different scanner. It wouldn’t recognize that I had done so. After a long wait, one of the two staff members working the area finally came over to me after assisting so many others. She used her tablet to scan my ID, but left before I completed the check-in process. My keys printed, but my receipt showing the room number didn’t appear. I tried to flag down staff again, but eventually gave up because the QR code email listed my room number.

The room itself was spacious, had a security lock, and had a good number of power outlets and USB outlets, which I definitely appreciated. However, there was no clock or coffee pot to be found. I assume there was no clock because Las Vegas is known for not having clocks in the casinos. As for the missing coffee pot, I learned from a hotel staff member that MGM properties agreed to remove all room coffee pots so that Starbucks would set up on the main floors. (Also note that Starbucks prices inside the casinos are inflated—a slice of Iced Lemon Loaf Cake sells for $2.95 in Phoenix, but was $4.50 at the Starbucks inside New York New York.)

My room had a nightstand with a phone and two wall lamps between the queen beds. There was a TV above a wide shelf next to a full-length mirror.

In the corner was a table with a chair. A 4-person couch ran along the window which had blackout shades. My room on the 16th floor offered a view of the pools.

My room was an adjoining one and I could unfortunately easily hear that room’s TV. The bed was comfortable enough, but I have some doubts about the Park MGM’s claim of “luxury linens” as my own sheets from Macy’s are nicer.

The bathroom was where I was a bit surprised. The door was a slider, so that when the bathroom door is open, the closet (which has two small drawers, a safe, and ironing board with iron) is closed off.

The door had no lock! At one point, the door slid on its own from the closet side over to the bathroom. I was by myself, so it didn’t matter, but a two queen room might have coworkers sharing accommodations while attending one of the many conferences hosted in Las Vegas and I can’t imagine being comfortable in a situation like that. Especially because the shower has a glass door (and mine had a gap at the bottom that allowed water to spill onto the floor) that would afford no privacy if someone did walk in unexpectedly.

Because I wear RGP contacts, the way the sink’s stopper works is always a concern for me. This stopper was not a good one. I had to turn it with my hand to open and close it. The seal never seemed tight, so I always put a towel over the drain as a precaution. When I turned it back to the open position, the water drained so slowly that I initially thought it was clogged.

Fortunately, those were my only bathroom issues—a woman I met on the elevator (there’s a huge bank of high-speed elevators) said her room on the 21st floor had been without hot water that morning. The bathroom amenities include a hair dryer along with bar soap, shampoo, conditioner, and lotion.

During my stay, I ate breakfast and lunch at Primrose. Primrose had a long wait when I went down for breakfast around 9am. I got lucky and someone was leaving his seat at the bar, so I ate there but others were opting for takeaway. I ordered a chocolate croissant and the yogurt with granola and fresh berries. Both were delicious though service at the crowded bar was a little lacking. I had a much better experience with a late lunch at about 4pm. I had my choice of tables both inside and out. Service at the time was outstanding. My cheeseburger was excellent and I was happy to be able to substitute fingerlings (which I love) for French fries. I also indulged in a lavender sgroppino cocktail and strawberry sorbet for dessert.

Besides Primrose, Park MGM has a number of other restaurants and bars. The only other one I tried though was the new Eataly. It’s definitely not the typical restaurant. There are a number of sections in what the hotel calls a marketplace that offer a variety of Italian options. I stopped at the counter that had a selection of cheeses and again found everything delicious.

Room service is also offered.

Before my Las Vegas trip came to an end, I found myself too exhausted to wander the city more but with plenty of time before my flight. I received an email indicating I could check out on my phone and went with that option rather than attempt to do so on one of those troublesome kiosks. Although the email said late checkout might be available, that option never popped up. So at 11am I took my bag down to the bell desk. The woman there instructed me to wait by the luggage sign and eventually a man came out to collect my bag. (Later when I picked up, I took the ticket they gave me to the desk and it was about five minutes before someone else appeared with my bag.) While I was in the lobby I heard someone ask a nearby staff member about late checkout and the answer was 1pm was the latest they could do, so it’s likely that I could’ve had a few extra hours in the room had I attempted to contact the hotel. With a few hours left in Las Vegas, I perused the spa and salon menu. I called the concierge who transferred me to the spa (it doesn’t appear there’s a way to call direct) and found I could have a manicure at 2pm or 4pm. While I waited for my 2pm appointment time, I discovered that the 2nd floor where the spa, salon, and fitness room are also had a number of conference rooms and therefore also had plenty of tables and comfy chairs setup for people to work in a quiet space just outside those rooms—perfect for me to relax with a book.

The manicure I had included a glass of wine or beer (I went with the wine) and I was also given both sparkling and still water. Although it was a pretty standard manicure, I had a great conversation with the manicurist and was glad to have the time to relax.

I elected not to have a car, but the hotel does have a large parking garage with overnight parking costing $24 for valet or $15 for self-parking. Registered guests can move between parking lots at all MGM properties without paying extra. Also, being a part of the MGM network, Park MGM has a free tram that stops at The Shops at Crystals and the Bellagio.

One cost I couldn’t avoid was the resort fee. Park MGM charges $37 plus $4.95 tax per night. The resort fee includes high-speed internet access, but the network is unsecured (anyone, even those who aren’t guests, have access) and not as fast as my cellular network. It also covers phone calls (in the age of smartphones, does anyone use the in-room phone?), the printing of airline boarding passes (again, smartphones), notary service (I guess someone might need this), and access to the fitness center. I can’t say I find any of these useful.

In all, my room was adequate and my stay was pleasant enough. The check-in process is definitely lacking though which starts the entire stay off on a bad note. And unless a lock is added to the bathroom door, I wouldn’t stay here with anyone I wasn’t extremely trusting of or intimate with.